INTERNATIONAL ROAM EASY (Prepaid)

1. What is this New International Roam Easy?

• The New International Roam Easy plan provides subscribers with benefits of data allocations for general Internet consumption while in eligible roaming destination and reduced Overage Rates for voice calls.

2. What is being offered with this plan?

• Roaming Data Allotment
• Free Incoming calls on *eligible destinations* applicable to the plan. [See eligible destinations table 1]
• Reduce PayGo/Overage rate for roaming voice call

Note: Rates will be based on zone the country is listed that the call is being made to.

3. What are the different durations for the International Roam Easy plan?

• The Prepaid International Roam Easy plans will be available in the follow durations 3, 7, 14 and 30 Day plans.

4. How much do the New Prepaid International Roam Easy plans cost and what are the data amounts?

5. What are the calling and SMS rates within the International Roam Easy plan?

6. Who is eligible for these plans?

• All Prepaid customers are eligible to activate this prepaid International Easy Roam plan.

7. Can corporate customers activate this plan?

• No, corporate customers will not be able to activate this plan.

8. How can this plan be activated?

• This plan can be activated via My Digicel App, [Website] or UMM *160#

9. Do I need to activate the plan before leaving my local/home country?

• No Pre-activation is required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

10. Is there a limit to the number of plans I can activate?

• There is no limit to the number of times this plan can be activated.
• Subscriber can buy multiple of same or other Prepaid International Easy Roam plans at any given time.

11. Does the International Roam Easy plans auto- renew?

• The Prepaid International Easy Roam plans WILL NOT be allowed automatic auto-renewal.

12. If I want my plan to auto renew can I opt-in to auto renewal?

• Yes a prompt is received to opt-in to auto-renewal.
• Prepaid customers should receive the renewal notification 2 days and 1 day before plan expiry.
• Except for the 3 day plan which should provide a notification 24 hours before plans expire.

13. Will I receive a prompt if I have used up my data plan allocations?

• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [ 50MB] and [ 0 MB] remaining.

14. If I do not use all my data will my data rollover?

• Yes any unused data will roll over if a new roaming plan is activated.

15. Will I be notified for plan expiry?

• Yes plan expiry notifications will be sent.

16. How can I check my balance from the International Roam Easy plan?

• Customers will be able to check their balance via My Digicel App or UMM short code *160# or USSD *120*180#.

17. Will I be charged for data if I continue using a data session after my data allotments have been used up?

When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage as be the rates below:

18. Can Digi-loan credit be used to purchase the Prepaid International Roam Easy plan?

• Customers should be able to use Digi-loan credit to purchase the Prepaid International Roam Easy plan.

19. In what countries can I use my International Roam Easy plan?

• The New International Roam Easy plan will be available in 42 countries, see table below with eligible roaming destination.

*Eligible destinations*  42 countries

*Note: Prepaid customers roaming in a country not listed above as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

Counties by Region

20. If more assistance is required how do I contact customer care?

• Yes. You can dial 12465303444 in order to contact Customer Care while roaming.
• Contacting Customer Care while roaming with an active plan, will be charged same rate as if calling a Digicel number.
• Alternatively, you may also use the web chat feature within the MyDigicel app to contact customer care.