Caribbean Easy Roaming Plan (Prepaid)

1. What is this New Caribbean Easy plan?

• Caribbean Easy Roam plan provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls.

2. What is being offered with this plan?

• Roaming Data Allotment.
• Free Incoming call on *eligible destinations* applicable to the plan. See eligible destinations table 2]
• Reduced PayGo/Overage rate for roaming voice calls.

Note: Rates will be based on zone the country is listed that the call is being made to.

3. What are the different durations for the Caribbean Easy Roam plans?

• The Prepaid Caribbean Easy Roam plans will be available in the follow durations 3, 7, and 14 Day plans.

4. How much does the New Caribbean Easy Roam plan cost and what are the data amounts?

5. What are the Caribbean Easy Roam calling and SMS rates within the plan?

 6. Who is eligible for these plans?

• All Prepaid customers are eligible to activate this prepaid Caribbean Easy Roam plan.

7. Can corporate customers activate this plan?

• No, corporate customers will not be able to activate this plan.

8. How can this plans be activated?

• This plan can be activated via My Digicel App, [Website] or UMM *160#

9. Do I need to activate the plan before leaving my local/home country?

• No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

10. Is there a limit to the number of plans I can activate?

• There is no limit to the number of times this plan can be activated.
• Subscriber can buy multiple of same or other Prepaid Caribbean Easy Roam plans at any given time.

11. Does the Caribbean Easy Roam plans auto- renew?

• The Prepaid Caribbean Easy Roam plans WILL NOT be allowed automatic renewal.

12. If I want my plan to auto renew can I opt-in to auto renewal?

• Yes a prompt is received to opt-in to auto-renewal.
• Prepaid customers should receive the renewal notification 2 days and 1 day before plan expiry.
• Except for the 3 day plan a notification should be received 24 hours before plans expire.

13. Will I receive a prompt if I have used up my plan allocations?

• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at 150MB, 50MB and 0 MB remaining.

14. If I do not use all my data will my data rollover?

• Yes any unused data will roll over if a new roaming plan is activated.

15. Will I be notified for plan expiry?

• Yes plan expiry notifications will be sent.
• Customers can repurchase the same Prepaid Caribbean Easy Roam before it expires.

16. How can I check my balance from the Caribbean Easy Roam plan?

• Customers will be able to check their balance via My Digicel App or UMM short code *160# or USSD *120*180#.

17. Will I be charged for data if I continue using a data session after my data allotments have been used up?

• When data allotments are exhausted customers will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage as per the rates below:

18. Can Digi-loan credit be used to purchase the Prepaid Caribbean Easy Roam Plan?

• Customers should be able to use Digi-loan credit to purchase the Prepaid Caribbean Easy Roam Plan.

19. Can I benefit from the Caribbean Easy plan in my home country?

• Benefits of the Caribbean Easy is not accessible in the home country.

20. My Caribbean Easy Roam plan can work in which countries?

• The Caribbean Easy Roam plan will be available in the following destinations listed in the table below.

*Eligible destinations* 22 countries 

Note: Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

21. If more assistance is required how do I contact customer care?

• You can dial 12465303444 in order to contact Customer Care while roaming.
• Contacting Customer Care while roaming with an active plan, will be charged same rate as if calling a Digicel number.
• Alternatively, you may also use the web chat feature within the MyDigicel app to contact customer care.