INTERNATIONAL ROAM EASY (Postpaid)

1. What is this New Postpaid International Roam Easy plan?

• The New International Roam Easy plan provides subscribers with benefits of Data allocation for general Internet consumption while in eligible roaming destination and reduced Overage Rate for voice calls.

2. What is being offered with this plan?

•  Roaming Data Allotment.
• Free Incoming call on *eligible destinations* applicable to the plan. [See eligible destinations table 1]
• Reduce PayGo/Overage rate for roaming voice calls.

Note: Rates will be based on zone the country is listed that the call is being made to.

3. What are the different durations for the International Roam Easy postpaid plans?

• The Postpaid International Roam Easy plans will be available for follow durations 3, 7 and14 Day plans.

 4. How much do the New Postpaid International Roam Easy plans cost and what are the data amounts?

5. What are the International Easy Roam calling & SMS rates within the plan?

6. Who is eligible for these plans?

• All Postpaid customers are eligible to activate this postpaid International Easy plan.

7. Can corporate customers activate this plan?

• No, corporate customers will not be able to activate this plan.

8. How can this plans be activated?

• This plan can be activated via My Digicel App, Website or UMM *160#

9. Do I need to activate the plan before leaving my local/home country?

• No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

10. Is there a limit to the number of plans I can activate?

• There is no limit to the amount of times this plan can be activated.
• Subscriber can buy multiple of same or other Postpaid International Roam Easy plans at any given time.

11. Does the International Roam Easy plans auto- renew?

• The Postpaid International Roam Easy plans WILL NOT be allowed automatic auto-renewal.

12. If I want my plan to auto renew can I opt-in to auto renewal?

• Yes a prompt is received to opt-in to auto-renewal.

13. Will I receive a prompt if I have used up my plan allocations?

• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [50MB] and [0 MB] remaining.

14. If I do not use all my data will my data rollover?

• Yes any unused data will roll over if a new roaming plan is activated.

15. Will I be notified for plan rollover or plan expiry?

• Yes plan expiry notifications will be sent.
• Customers can repurchase the same Postpaid International Roam Easy before it expires.

16. How can I check my balance from the International Roam Easy postpaid plan?

• Customers will be able to check their balance via My Digicel App or UMM short code *160# or USSD *120*180#.

17. Will I be charged for data if I continue using a data session after my data allotments have been used up?

When data allotments are exhausted customer will receive a PayGo Wall which will block usage until the subscriber opt-in to PayGo data overage usage as per the rates below:

18. My International Roam Easy plan can work in which countries?

• The New postpaid International Roam Easy Plan will be available in 42 countries, see table below ;

*Eligible destinations* Table 1: 42 countries

Note: Postpaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

Counties by Region

19. If more assistance is required how do I contact customer care?

• You can dial 12465303444 in order to contact Customer Care while roaming.
• Contacting Customer Care while roaming with an active plan, will be charged same rate as if calling a Digicel number.
• Alternatively, you may also use the web chat feature within the MyDigicel app to contact customer care.