1. What is the Roam Like Yuh Home-DigiRoam Plan about?
With the Roam Like Yuh Home Roaming Plan, Digicel aims to offer Prepaid & Postpaid customers the best value for money whenever they travel to select Digicel Caribbean territories & International territories (USA, CAN & UK). The Roaming Plan offers Prepaid and Postpaid customers the option to pay one flat rate for Voice Calls, SMS and Data usage while roaming for a specific period.
2. How does the Roam Like Yuh Home plan work?
The Roam Like Yuh Home plan is a roaming service that allows Prepaid & Postpaid customers to opt in to a specialized rate plan while roaming in select DigiRoam markets for a limited duration Prepaid (10 days) & Postpaid (30 days). Customers will be able to access low usage rates for voice, texts and data.
When subscribers have opted in to this plan they will be charged low rates for voice, text and data usage similarly to those they would pay at home in Barbados.
These reduced rates will be applicable for the full duration of the plan.
Once the plan has expired, rates will revert to standard prepaid/postpaid roaming rates.
Automatic Roam Like Yuh Home is available to all postpaid customers except in Guyana.
3. How do customers activate the Roam Like Yuh Home?
Prepaid Customers:
To initiate activation of “Roam Like Yuh Home”, Prepaid customers are required to dial *134#.
Plan selection is needed for Prepaid customers are required to dial *134*40#.
The plan will then need to be confirmed by dialling *134*1#.
Once confirmed, activation of the plan is then completed and indicated by a notification message.
Activated customers will be able to benefit from the reduced prices while roaming in select DigiRoam markets.
This plan is for customers with roaming capable handsets.
Postpaid Customers:
Plan activation kindly contact our Dedicated Customer Care team Live Chat available 24/7 in the My Digicel App (https://mydigi.ws/PlansBB) or 530-3444/530-7000 from 8:00am – 8:00pm daily
4. How much will it cost to activate Roam Like Yuh Home?
The cost to activate the Roam Like Yuh Home plan is:
Prepaid – BDS $21.00
Postpaid – BDS $41.53
Automatic Roam Like Yuh Home is available to all postpaid customers except in Guyana.
5. How long is the validity period for this service?
The Plan will be valid for a period of:
Prepaid plan – 10 Days;
Postpaid plan – 30 Days;
6. What are the Roam Like Yuh Home plan rates?
|
Prepaid |
BDS $ |
|
Outgoing Calls |
VAT Inc. |
|
Outgoing to Barbados Fixed/ Mobile |
0.80 |
|
Outgoing to Barbados Digicel Mobile |
0.60 |
|
Outgoing to Digicel Caribbean |
0.80 |
|
Outgoing to Other Caribbean |
0.75 |
|
Outgoing to USA, Canada, UK/ Ireland |
1.25 |
|
Outgoing call to Cuba |
2.32 |
|
Outgoing call to French Guiana & Martinique |
1.35 |
|
Calls to the Rest Of the World |
1.85 |
|
Incoming Calls |
|
|
Anywhere |
FREE |
|
SMS |
|
|
SMS to Barbados |
0.24 |
|
SMS to Rest of the World |
0.24 |
|
Incoming SMS |
FREE |
|
Data per MB |
0.45 |
|
Postpaid |
BDS $ |
|
Outgoing Calls |
VAT Inc. |
|
Outgoing to Barbados Fixed/ Mobile |
0.40 |
|
Outgoing to Barbados Digicel Mobile |
0.40 |
|
Outgoing to Digicel Caribbean |
0.40 |
|
Outgoing to Other Caribbean |
0.40 |
|
Outgoing to USA, Canada, UK |
1.23 |
|
Outgoing call to Cuba |
0.40 |
|
Outgoing call to French Guiana & Martinique |
0.40 |
|
Calls to the Rest Of the World |
0.40 |
|
Incoming Calls |
|
|
Anywhere except Cuba |
FREE |
|
Cuba |
1.20 |
|
SMS |
|
|
SMS to Barbados |
0.28 |
|
SMS to Rest of the World |
0.28 |
|
Data per MB |
0.31 |
The customer must be connected manually to AT&T/ Cingular or T Mobile in the US to get the preferential rates. In Canada the user must be on Rogers and while in the Digicel Regional Territories connected to Digicel.
7. What countries can I use the Roam Like Yuh Home plan in?
The Roam Like Yuh Home plan can be used in the following DigiRoam countries:
|
Anguilla |
Grenada |
|
Antigua & Barbuda |
Guadeloupe |
|
Aruba |
Haiti |
|
Barbados |
Jamaica |
|
Bermuda |
Martinique |
|
Bonaire |
Panama |
|
British Virgin Islands |
St. Lucia |
|
Cayman Islands |
St. Vincent & The Grenadines |
|
Curacao |
St. Kitts & Nevis |
|
Dominica |
Suriname |
|
El Salvador |
Trinidad and Tobago |
|
French Guyana |
Turks & Caicos |
The Roam Like Yuh Home plan can be used in the following International territories:
- US
- Canada
- Puerto Rico
- US Virgin Islands
Cuba - not applicable for Postpaid, advice if for Prepaid
8. What are the standard rates for prepaid customers once the plan expires?
Prepaid Customers: To be confirmed
|
Country |
Receive Calls |
Calls within the Country |
Calls Home |
SMS |
|
All Digicel countries |
0.49 |
0.49 |
0.49 |
0.15 |
|
USA (Cingular) |
0.99 |
0.99 |
1.99 |
0.29 |
|
All Other Countries |
0.99 |
1.25 |
2.49 |
0.35 |
Postpaid Customers:
Roaming rates are dependent on the destination traveled to and their respective Roaming rates charged.
9. Can I roam in Jamaica or Haiti using these same rates?
Yes. The Roam Like Yuh Home one rate plan is now applicable to Digicel Jamaica and Haiti.
10. Is there any country the Roam Like Yuh Home plan is not applicable?
Yes. The Roam Like Yuh Home-DigiRoam service is not applicable in Guyana.
11. How do customers cancel Roam Like Yuh Home plans?
Prepaid Customers:
The plan cannot be cancelled after activation. During the activation process, customers can dial *134*9# to cancel the activation.
Once activated the plan will run for its set validity period i.e. 10 days for prepaid.
Postpaid Customers:
Plan cancellation kindly contact our Dedicated Customer Care team Live Chat available 24/7 in the My Digicel App (https://mydigi.ws/PlansBB) or 530-3444/530-7000 from 8:00am – 8:00pm daily
Automatic Roam Like Yuh Home is available to all postpaid customers except in Guyana