Is there a fee for converting from Postpaid to Prepaid?
Yes. The balance on the bill should be cleared and a sim replacement would be needed to change your postpaid number to prepaid.
How long will the process take?
This process usually takes within 24 hrs.
Please note: It is advised to have the conversion made after the contract period has ended to avoid loss of the deposit. Once done after the contract period, you have the following options:
- Apply your deposit to the prepaid number as a top up.
- Use it as a payment towards any outstanding balance on postpaid bill.
- Your deposit can be provided via cheque. Please contact us to confirm that the cheque has been prepared. The usual time frame for the preparation of the cheque is 1-2 weeks.